FractalInsight Managed Services Program
At Fractal Computer Services Inc. we have been working hard to enhance your IT experience by introducing proactive services to our support offering.
"Technology is the #1 budget item after HR, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure."
One of the hardest things in maintaining a computer network is predicting what may fail and when. Managing a network by only reacting to issues can lead to lost time. Determining there is a problem, requesting help, waiting for technicians to be dispatched, waiting for diagnosis, and then more waiting for the problem to be resolved - All of this is lost time and productivity to your organization. At Fractal, we have a better way to serve you.
FractalInsight addresses your critical business needs
Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur
Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack
Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove ‘emergency service call' from your vocabulary and help to create more predictable IT spending patterns
Access to a wealth of IT expertise, tools and experience: Our staff has over 12 years of experience and has formed strategic alliances with Fortinet, Hewlett Packard, Sophos, Microsoft and others. We use industry-leading management tools to provide you with the highest level of service possible.
Services Provided
Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
Backup System Monitoring to ensure that your system backups occur as scheduled and that your important business data is backed up properly
Virus Protection Monitoring and Maintenance to ensure that your antivirus programs are functioning properly and updates to your system are being received and installed
Patch Level Management to ensure that the Windows servers in your network are always updated with the latest security patches
Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
Scheduled onsite technician time for proactive and preventative server maintenance
Proactive remote maintenance and support to avoid interfering with the productivity of your business
Network Health Assessment to determine the overall stability of your network
IT Consulting Services to help you rationalize your IT spending, enabling you to make more informed business decisions - it's the CIO expertise without the CIO price tag!
Comprehensive reporting to continually inform you about the current health of your network and to outline the work performed
Priority Response when unforeseen emergency issues do arise you move to the front of the service queue
Call us at 604.304.0444 Ext 102 or email us at sales@fractalweb.com and talk with one of our specialists to find how FractalInsight can benefit your company immediately!